Transforming Your Home, Transforming Your Life
Why Choose Trade Frame?
At Trade Frame, we pride ourselves on being a reputable and experienced company, dedicated to providing high-quality products and exceptional customer service. With over 40 years of history, we have established ourselves as a trusted name in the home improvement industry. Our commitment to transparency, honesty, and professionalism sets us apart from other companies.
Our Services
We offer a wide range of products and services, including:
- Windows: uPVC, Aluminium, Casement, Sliding Sash, and Flush Sash Windows
- Doors: uPVC Residential, Composite, Patio, French, and Bi-Fold Doors
- Extensions: Glass and Solid Roof Conservatories, Car Ports, and more
- Roof Solutions: Roof Lanterns and Flat Roof Lights
Our Approach
At Trade Frame, we understand that buying a new window, door, or conservatory can be a daunting task. That's why we take the time to understand your needs and provide personalized advice and quotes. Our experienced surveyors will visit your home to take precise measurements, ensuring that our products fit perfectly and meet your specific requirements.
Why Our Customers Choose Us
We pride ourselves on our:
- Completely open pricing: No hidden fees or surprises
- Free survey and installation: Our surveyors will visit your home to take measurements and advise on the right products for your home
- High-quality installation: Our trained team ensures a stress-free installation process, leaving your home exactly as we found it
Our History
Founded in 1982 by Mike Chambers, Trade Frame has undergone significant growth and development over the years. In 2006, Will Nicoll joined the company as a consultant and eventually purchased the business. Since then, the company has expanded its operations, now serving the Gloucester and Peterborough areas.
Our Commitment
At Trade Frame, we are committed to providing exceptional customer service, investing in state-of-the-art facilities, and building strong relationships with our suppliers. Our aim is to become your trusted partner for all your home improvement needs.
Customer Satisfaction
Issues with Warranty and Customer Service
Customers have reported issues with Trade Frame's warranty and customer service. Some have experienced difficulties in getting issues resolved, with the company refusing to reimburse for third-party works or ignoring customer concerns.
Installation Issues
Several customers have reported installation issues, such as faulty products, incorrect fitting of guttering, and leaks. In some cases, these issues have been rectified, but the process has been lengthy and frustrating.
Delays and Miscommunication
Customers have experienced delays and miscommunication regarding deliveries and installation dates. Some have been given false information or have been left awaiting responses to their queries.
Positive Experiences
On the other hand, some customers have reported positive experiences with Trade Frame, citing competitive prices, good quality products, and excellent communication.
Installation and Fitting
Some customers have praised the installation and fitting teams, highlighting their professionalism, politeness, and hard work.
