Transforming Your Home, One Window at a Time!
At Fascia Focus, we're dedicated to providing top-notch UPVC products and services to our customers in Gloucester and beyond. As a local company with a team of experienced fitters, we pride ourselves on our commitment to quality, customer service, and exceptional value for money.
Our Services
We offer a wide range of services designed to meet the unique needs of our customers. From windows to doors, roofline to conservatories, and interior panelling to roof lanterns, we've got you covered. Our team will work closely with you to select, choose, and specify the right product for your home or project, and if needed, provide delivery and fitting services.
Windows
Choosing the right windows for your home is an important decision, which is why our casement window range is designed to provide maximum security, weather performance, and energy efficiency. Our windows are designed to keep your home warm, secure, and energy-efficient, while also enhancing its aesthetic appeal.
Doors
Our UPVC doors are a great addition to any home, offering superior strength, durability, and energy efficiency compared to traditional wooden doors. Our doors are designed to keep the cold out and the warmth in, reducing your energy bills and enhancing your home's overall comfort.
Roofline
We're specialists in the supply and fitting of roofline products, including fascia boards, soffits, and guttering. We work with leading manufacturers, such as Freefoam, to provide high-quality products that ensure a watertight seal between your wall and roof.
Conservatories
Imagine extending your outdoor living space with a beautiful conservatory, car port, or roof lantern. Our range of outdoor living products is designed to enhance your home's functionality, style, and value.
Interior Panelling
Our interior decorative panels are a fantastic alternative to traditional tiles, paint, or wallpaper. Easy to fit and maintain, our panels are a great way to add style and sophistication to any room.
Roof Lanterns
A roof lantern is essentially a roof window, allowing natural light to flood into your home. Our roof lanterns go beyond energy efficiency, providing a sense of openness, airiness, and drama to any room.
Customer Service Issues
The majority of reviews complain about poor customer service from the company. Author Emma Gamble gives the company a 1-star review, stating that she has been trying to get them to address issues with her folding doors and roof lantern since April 2023, but every time she calls, she is promised a call back and then ignored. She has called over 20 times, only to be fobbed off.
Author Mlb Sh also gives the company a 1-star review, saying that they were rude, unprofessional, and patronising when dealing with a faulty lock on a door. They tried to find excuses not to fix the issue, leaving the family locked inside their house for several days.
Positive Experiences
On the other hand, four reviewers have had positive experiences with the company. Authors David Pitman, Kathleen Flaherty, John Rugg, and D. D. all give the company 5-star reviews, praising their professionalism, customer service, and good workmanship.
Conclusion
Overall, it seems that the company has a mixed track record when it comes to customer service. While a small number of reviewers have had positive experiences, the majority have been treated poorly and ignored.
