Building a better world, one project at a time.
Savoy Timber embodies a rich heritage in timber supplies, serving both seasoned professionals and DIY enthusiasts across the North of England. Established on a foundation of quality, expertise, and exceptional customer service, we have become a trusted partner for countless projects, both big and small.
A Comprehensive Array of Products and Services
Our extensive product portfolio encompasses a diverse range of timber, cladding, fencing, and associated materials. From premium quality timber decking boards and composite cladding panels to elegant MDF skirting and architraves, our diverse offering caters to a multitude of requirements.
Expert Guidance and Solutions
Beyond simply selling materials, we pride ourselves on providing valuable advice and guidance to our customers. Our experienced staff can assist you in selecting the right products for your project, offering insightful suggestions and practical tips. Our dedicated team is also available to offer practical solutions for complex projects, ensuring you achieve exceptional outcomes.
Quality and Sustainability
We source our materials from sustainable forests, prioritizing both ecological responsibility and unparalleled quality. Our focus on sustainable practices ensures that our timber products are durable, aesthetically pleasing, and environmentally responsible.
Unbeatable Customer Service
At Savoy Timber, we value building strong relationships with our customers. We are committed to providing outstanding customer service, ensuring a seamless and enjoyable experience throughout your interaction with us. Our team is always ready to answer your questions, address your concerns, and provide expert recommendations.
Why Choose Savoy Timber?
- Diverse product selection: Wide range of high-quality timber and related materials for various applications.
- Expert advice: Access to experienced guidance and practical solutions from our dedicated team.
- Sustainability: Commitment to responsible sourcing practices and environmental responsibility.
- Exceptional customer service: Personalized attention and commitment to your satisfaction.
Poor Quality of Online Service and Customer Support
Many customers have expressed frustration with Savoy Timber's online service and customer support. Author John Mckeegan cancelled his order due to poor communication, while Author T. Z. waited for an extended period without updates on his delivery. Author Adam Ford experienced a similar issue, with a prolonged delay in receiving his order.
Mixed Opinions on Staff
On the other hand, some customers have praised the staff at Savoy Timber. Author Mark Ince found the men in the store to be "absolutely fantastic, " while Author Neil Burton commended the helpful and humorous staff in the Blackpool store. Author Hannah Gilroy also praised Adrian at the Wigan store for his expertise and assistance.
Delivery Issues and Quality Control
Delivery-related issues have been a recurring problem for Savoy Timber. Authors Johnny Hilton and Adam Ford both experienced delays, with Author Hilton even receiving a order that was soaking wet. The delivery window was also not accurately communicated, leading to wasted time and inconvenience.
Positive Experiences
Despite the negative reviews, some customers have had positive experiences with Savoy Timber. Author Sean Kelly received excellent service and had his order delivered within a few days. Author Sophie Webb also received high-quality products and good communication during her interactions with the company.
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