Taking Customer Satisfaction to New Heights
Since 1992, Murdock Hardwood Industries Ltd has been a leading supplier of exotic tropical and temperate hardwoods (and softwoods) in Ireland. Our family-run business is located in Newry, Co. Down, Northern Ireland, ensuring a fast delivery service throughout the island.
Our Expertise
Our knowledgeable team has extensive experience in the timber industry, providing expert advice to ensure that our customers receive the best products for their specific needs. We understand the importance of quality and luxury, that's why we only supply the finest hardwoods, carefully selected from around the world.
Our Services
At Murdock Hardwood Industries Ltd, we offer a wide range of services to cater to your needs. We provide:
- Doors: From traditional to modern designs, our doors are crafted from the finest hardwoods, ensuring durability and elegance.
- Floors: Choose from a selection of engineered and solid floors, available in various finishes and styles.
- Mouldings: Our bespoke mouldings collection offers a wide range of profiles, from traditional to modern designs.
- Stair Components: Our stair components are precision-cut to ensure a perfect fit, providing a professional finish to any staircase design.
- Cladding: External cladding is available in a range of species, perfect for interior and exterior applications.
- Bespoke Products: Our in-house design team can work with you to create custom products that meet your specific requirements.
- Accessories: We also offer a range of handles, door furniture, and accessories to complete your project.
Our Commitment
At Murdock Hardwood Industries Ltd, we are dedicated to providing an exceptional customer experience. We strive for excellence in every aspect of our business, from customer service to product quality. Our commitment to quality and customer satisfaction has earned us a reputation as one of the leading suppliers of exotic hardwoods in Ireland.
What Our Customers Say
We're proud of our excellent customer reviews, which testify to our commitment to quality and customer satisfaction:
- "Excellent service and wide range of products. Highly recommended!" - Loraine Butler
- "Great selection of doors and floors in all styles. Very helpful staff who were able to provide recommendations based on purpose and design needs." - Richard Brown
- "Lots to choose from and excellent advice, very helpful team. I would highly recommend this store for doors and floors." - Michelle Carter
Get in Touch
If you have any questions or would like to discuss your requirements, please do not hesitate to contact us. Our friendly and knowledgeable team is always happy to assist you.
Excellent All-Round Service
The majority of reviewers have praised the company for its excellent customer service. Jim Clitheroe, a satisfied customer, commends the company for its helpful staff, particularly Martin, who understood his needs and concerns. The prices are also deemed reasonable, even in the current market. The reviewer concludes that the company provides a top-notch service, making him forget to consider shopping elsewhere.
On the other hand, Customer Service Issues Arise
However, not all customers have been pleased with their experience. Martin Humphris, another reviewer, expresses extreme dissatisfaction with the customer service. He waited for five minutes to be served, only to be ignored by the staff. When finally acknowledged, he was told to wait at the loading bay, where he was confronted with the unpleasant experience of being honked at by lorry drivers. Martin feels the company lacks education on the meaning of customer service and gives them a generous 2-star rating.
Friendly and Helpful Staff
Paul Duffy's review provides a contrast to Martin's experience. He notes that the showroom is great, with a nice selection of products, and that the staff are friendly and helpful. He highly recommends the company, suggesting that the staff are pleasant and easy to get along with.
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