About Us
Excel 2000 Windows Ltd has been a leading provider of high-quality windows, doors, and curtain walling solutions throughout the West Midlands since 1999. We take pride in delivering exceptional customer service, meticulous craftsmanship, and outstanding value to our clients.
Our Expertise
We specialize in the manufacture and installation of:
- Aluminium and UPVC Windows: Available in a variety of styles and specifications to suit your unique needs.
- Doors: From traditional entrance doors to modern sliding and bifold options, we have something for every project.
- Curtain Walling: Create a seamless and elegant finish to your property with our comprehensive curtain walling services.
Working with Us
We collaborate with both large organizations and local authorities, consistently delivering exceptional results on projects of all sizes. Our experienced team has worked on numerous prestigious developments, receiving consistent praise from clients.
Our Guiding Principles
Our core values underpin our success:
- Customer Focus: We prioritize understanding your needs and delivering personalized solutions.
- Quality: We use only the highest quality materials and adhere to rigorous industry standards.
- Integrity: We maintain open communication and transparency throughout every project.
- Innovation: We are committed to continuous improvement, embracing new technologies and solutions.
Customer Service Issues
Several reviewers expressed disappointment with the company's customer service. They reported instances of poor communication, missed appointments, and unfulfilled promises. In one case, a customer's doorbell was left broken for two months despite repeated calls to the company to fix it.
Quality of Work
Some reviewers were unhappy with the quality of the company's work. One customer reported that the installation of their front door was done with aggression and no care, resulting in the door not shutting properly. Another customer had to call the company back three times to fix the issue.
Punctuality and Reliability
Reviewers also reported issues with the company's punctuality and reliability. One customer was left waiting for weeks for a quote, only to be told that the company was no longer interested in the job. Another customer had their appointment cancelled twice, with doubts about whether the company would keep the next appointment.
Positive Experiences
On the other hand, some reviewers had positive experiences with the company. They praised the fitters for being friendly and efficient, and reported that the work was done to a high standard.
