Personal Style of Service
Syston Doors has been providing high-quality doors and shutter systems for over ninety years. Established in 1920, our company has built a reputation on providing exceptional service, backed by our team of experienced and knowledgeable professionals. Our commitment to delivering innovative solutions has enabled us to stay ahead of the curve, ensuring our products remain at the forefront of industry standards.
Our History and Mission
As a fourth-generation family-owned business, Syston Doors prides itself on its family values and commitment to customer satisfaction. Our mission is to provide our customers with the best possible products and services, while maintaining our commitment to excellence, quality, and customer service.
Our Products and Services
At Syston Doors, we offer a wide range of products and services, from high-speed doors to fire-rated products, security systems, and specialized shutter systems. Our product portfolio includes:
- High-speed doors
- Folding closures
- 'Continental' style window and doorway shutters
- Timber rolling shutters and grilles
- Steel door sets
- Insulated doors
- Higher security systems
- SeceuroGuard 1001
- Seceuroshield 7501
- Seceuroshield 3801
- Secureflex' anti-cut rolling shutter security doorsets
- SD2 - SD5 security-rated doorsets
- Collapsible window and doorway grilles
- Xpanda trackless barrier systems
- PVC strip curtains
- Dock levellers and shelters
- PVC and rubber 'crash' doors
- Movable acoustic walls and sliding folding partitions
Our Values
Our values are built on a foundation of customer satisfaction, quality, and innovation. We strive to deliver exceptional products and services that meet the unique needs of each customer. Our team is committed to:
- Providing outstanding customer service
- Delivering high-quality products that meet industry standards
- Offering innovative solutions to meet customer needs
- Building long-term relationships with our customers
Get In Touch
To learn more about our products and services, please do not hesitate to contact us to discuss further. Our team is always available to provide expert advice and guidance to ensure that our customers receive the best possible solution for their needs.
Service Quality
The service quality of Syston Doors has received mixed reviews. On the positive side, some customers have praised the company's fast and professional repair skills, with one customer expressing gratitude for the swift repair of their shutter door. Another customer commended the company's efficiency in manufacturing new parts to repair a broken door on the same day.
Customer Service
The customer service experience has been a letdown for some customers. A few reviewers reported encountering unhelpful receptionists, being left on hold, and receiving no response to messages. One customer had to wait for four weeks for a door part, which was still not delivered.
Communication
Communication seems to be an area of concern for Syston Doors. Some customers reported receiving no callbacks or responses to their messages, leading to frustration and a sense of being ignored.
Reliability
The reliability of Syston Doors has been questioned by some customers. One reviewer had to make multiple calls to arrange for a door to be supplied and fitted, but received no response or follow-up.
