Transforming homes, one installation at a time
At Smarts Aluminium, we pride ourselves on being the North East's leading supplier and installer of high-quality aluminium products. With our commitment to providing exceptional customer service, competitive pricing, and ultra-fast delivery, we have established ourselves as a trusted partner for homeowners, architects, and builders seeking premium aluminium solutions.
Our Services
We understand that every project is unique, which is why we offer a comprehensive range of services tailored to meet the specific needs of our clients. From bi-folding doors and sliding doors to aluminium windows, conservatories, and commercial products, our extensive product range is designed to cater to diverse tastes and requirements. Our experienced team of experts will guide you through every stage of the process, from initial consultation to installation, ensuring a seamless and stress-free experience.
Our commitment to quality is reflected in our 10-year guarantee on our entire product range, which is a testament to our confidence in the excellence of our products. We pride ourselves on our fast nationwide delivery, allowing you to transform your living space quickly and efficiently. Whether you're looking to upgrade your existing property or embark on a new build project, we have the expertise and resources to bring your vision to life.
What Sets Us Apart
At Smarts Aluminium, we take pride in our dedication to delivering exceptional customer service, attention to detail, and innovative solutions that exceed expectations. Our team of experts is dedicated to providing informed guidance and support throughout the entire process, ensuring that your project is completed to the highest standards. With our commitment to quality, affordability, and exceptional customer service, we have earned a reputation as a trusted partner for homeowners, architects, and builders across the UK.
Overall Quality of Product and Service
The majority of reviews for this company are positive, with several customers praising their excellent service, quality products, and timely deliveries. Product Quality is highlighted as a strength, with customers appreciating the attention to detail and high standards of craftsmanship. However, there are also a few instances where the product quality has fallen short, with customers experiencing issues with the fitting and performance of certain products.
Communication and Customer Service
Communication and customer service have been a mixed bag. Some customers have received excellent service, with prompt responses and professional handling of their queries. Others have experienced difficulty in getting in touch with the company, with emails and calls going unanswered. After-sales support has been a particular issue, with some customers feeling that their concerns have not been taken seriously or addressed promptly.
Complaints and Issues
There have been a few instances where customers have experienced significant issues with the company's products and services. One customer reported a range of problems with their bifolds, including sticking points and poor fitting, which were not adequately addressed by the company. Another customer was unhappy with the quality of the materials used and the corner-cutting that occurred during the fitting process.
Recommendations
It is worth noting that some customers have had very positive experiences with this company, with many praising their excellent service and product quality. For those who have had issues, it is recommended that they speak with the company directly to try to resolve their concerns. However, customers who have experienced significant problems with the company may want to consider taking their business elsewhere.
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